Customer Service Administrator

08 July 20242024-07-08
Redhill, Surrey

Administrator – Client Services

Job Type:
Full Time, Permanent

Location: Redhill, Surrey

Working Hours: 37.5 hours per week, Monday to Friday

Salary: £22,500 - £25,000 per annum depending on experience


  • Holidays 22 days plus bank holidays
  • Discretionary bonus
  • Access to Pension scheme

Our client is a long-established international consultancy working with large, multi-site clients. They are seeking a driven and enthusiastic individual for their invoice validation service.

The Role –

As an integral part of their operations, you will work in a small specialist group providing an exceptional service reviewing and correcting queries raised on supplier invoices for major clients. The role will include:

  • Monitor Supplier billing files on a monthly basis to ensure all energy invoices are received on time and in full.
  • Perform final invoice validation checks to make sure all invoices are correct before payment files are produced and sent to the customer.
  • Investigate reasons for failed invoices by actively managing all mis – matches identified
  • Raise and log all queries that are identified with the supplier and manage the queries through to resolution
  • Produce payment files to send to the client within the agreed SLA for the client to be able to make payment on time.
  • Run monthly data reports
  • Collaborating with Other Departments – Effective communication with various departments such, energy consultants, administration and finance is crucial. This collaboration ensures accurate billing and assists with resolving any discrepancies.

Key Skills and Experience –

  • A strong customer service ethos.
  • Good written and verbal communication skills.
  • Ability to work under pressure and manage multiple deadlines
  • Computer literate in MS office (especially excel)
  • Demonstrated ability to organise and prioritise work efficiently under deadlines.
  • Team – player you enjoy working closely with other de – apartments.
  • An eye for detail and the ability to prioritise work and initiative are vital elements of this role.
  • On the job training in our systems will be provided.


This is an important administrative role and, for the right person, may lead to other opportunities within the Company.