Customer Experience Executive

📍 Dorking, Surrey | Hybrid (4 days office / 1 day home) | Full-time

Up to £32k DOE

We’re a fast-growing e-commerce accessories brand looking for a Customer Experience Executive to support our customer journey and help improve how we deliver service across all channels.

This role is ideal for a commercially minded, customer-focused individual early in their career who wants to make a real impact and develop hands-on experience with Shopify and customer service CRM tools.

What you’ll be doing:

• Supporting customers via email, chat, and social channels using a CRM system (e.g. Gorgias, Zendesk or similar)
• Managing and updating customer orders and enquiries through Shopify (an advantage)
• Identifying customer issues and suggesting improvements to processes and content
• Supporting FAQs, website content, delivery and returns journeys
• Working closely with e-commerce, marketing, and fulfilment teams

About you:

• Experience in a customer-facing or admin role
• Interest in e-commerce platforms such as Shopify and CRM/helpdesk tools
• Strong communication skills and a proactive, organised approach
• Keen to learn, commercially aware, and customer-focused

Why join us?

• A role where your ideas will be listened to
• Opportunity to build experience in e-commerce and customer experience
• Supportive, collaborative team environment
• Hybrid working, staff discounts, pension, and social events

👉 Apply now to grow your career while helping shape an outstanding customer experience.