•Reflect and evaluate own performance in order to identify areas for improvement;maintain a learning and development plan.Communication & Interpersonal Skills:•Articulate, professional and clear verbal communication skills.•Present information clearly and in an engaging way.•Good interpersonal and rapport-building abilities.•Precise and appropriate written communication skills.•Good telephone manner•Good listener; can understand the needs of customers and colleaguesTechnical Skills & Knowledge:•Knowledge of Small Claims procedures/possible Court visits•Have experience in credit control•Computer literate with knowledge of Sage Line 50 & Credit Hound (or similar)•High standard of numeracy•Ability to recognise potential risks to Stark that should be escalated•Strong problem-solving and analytical abilities•Keep up to date with advances in business area, new methods and ways of working.•Strong administrative and organisational skills.•Intermediate knowledge of Excel, Word and Outlook.•Confident and accurate use of departmental computer systems/databases