Credit Controller - 12m FTC

27 November 20222022-11-27
Horley, Surrey
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Our client is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. They are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do.

The role

To facilitate a high level of cash flow and seek to reduce and prevent aged debt in accordance with the prevailing credit control procedures and ensure all relevant financial key performance indicators are followed.

Key responsibilities & accountabilities

  • Ensuring timely payment of debts in line with payment terms and collecting overdue debt
  • Effectively and efficiently resolving customer queries; escalating complex queries as required
  • Accurately recording any invoice disputes relating to outstanding debt
  • Keeping debt collection process up to date; maintaining debt collection process manually where required
  • Reducing debtor days
  • Reconciling customer accounts
  • Liaising with other departments where necessary to resolve queries
  • Performing customer credit checks as per Group policy and maintaining customer credit limits
  • Assisting in the preparation of the credit control / KPI report on a weekly basis
  • Developing and maintaining internal relationships across the Group
  • Assisting the department in meeting all Key Performance Indicators
  • Participating in any Finance project work when required
  • Participating in cross training in all areas of Finance function
  • Proactively seeking ways to improve Finance processes and systems
  • Participating in regular training/ learning activities to maintain and develop skills and knowledge
  • Any additional ad-hoc duties as required to support the wider Finance function
  • Ensuring the health and safety of you and others who may be affected by what you do; using work equipment provided safely and co-operating with managers to provide safe systems of work

What you’ll bring

Behaviours:

  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail
  • Prioritise work well
  • Work effectively and responsibly without close supervision.

 

 

 

 

 

  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

 

Communication & Interpersonal Skills:

  • Articulate, professional and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues

 

Technical Skills & Knowledge:

  • Knowledge of Small Claims procedures/possible Court visits
  • Have experience in credit control
  • Computer literate with knowledge of Sage Line 50 & Credit Hound (or similar)
  • High standard of numeracy
  • Ability to recognise potential risks to Stark that should be escalated
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.
Who we areOur client is a fast-growing technology-based business and has built a market leading position in the provisionof energy data and services with a proven track record for constant innovation. They are a passionate, andfriendly team who thrive on solving problems and with data integrity at the heart of everything we do.The roleTo facilitate a high level of cash flow and seek to reduce and prevent aged debt in accordance with theprevailing credit control procedures and ensure all relevant financial key performance indicators arefollowed.Key responsibilities & accountabilitiesEnsuring timely payment of debts in line with payment terms and collecting overdue debtEffectively and efficiently resolving customer queries; escalating complex queries as requiredAccurately recording any invoice disputes relating to outstanding debtKeeping debt collection process up to date; maintaining debt collection process manuallywhere requiredReducing debtor daysReconciling customer accountsLiaising with other departments where necessary to resolve queriesPerforming customer credit checks as per Group policy and maintaining customer credit limitsAssisting in the preparation of the credit control / KPI report on a weekly basisDeveloping and maintaining internal relationships across the GroupAssisting the department in meeting all Key Performance IndicatorsParticipating in any Finance project work when requiredParticipating in cross training in all areas of Finance functionProactively seeking ways to improve Finance processes and systemsParticipating in regular training/ learning activities to maintain and develop skills and knowledgeAny additional ad-hoc duties as required to support the wider Finance functionEnsuring the health and safety of you and others who may be affected by what you do; usingwork equipment provided safely and co-operating with managers to provide safe systems ofworkWhat you’ll bringBehaviours:Consistently professional, confident and calm even in challenging situations.Demonstrate a customer focused approach; and an expectation of others to do likewise.Supportive and helpful team player with a flexible and positive attitude.Proactively share knowledge, skills and experience with others to increase team performance.Deliver a high volume of quality work on time.Strive to get things right first time.Strive to meet objectives and improve performance.Highly organised with good attention to detailPrioritise work wellWork effectively and responsibly without close supervi
Reflect and evaluate own performance in order to identify areas for improvement;maintain a learning and development plan.Communication & Interpersonal Skills:Articulate, professional and clear verbal communication skills.Present information clearly and in an engaging way.Good interpersonal and rapport-building abilities.Precise and appropriate written communication skills.Good telephone mannerGood listener; can understand the needs of customers and colleaguesTechnical Skills & Knowledge:Knowledge of Small Claims procedures/possible Court visitsHave experience in credit controlComputer literate with knowledge of Sage Line 50 & Credit Hound (or similar)High standard of numeracyAbility to recognise potential risks to Stark that should be escalatedStrong problem-solving and analytical abilitiesKeep up to date with advances in business area, new methods and ways of working.Strong administrative and organisational skills.Intermediate knowledge of Excel, Word and Outlook.Confident and accurate use of departmental computer systems/databases
Reflect and evaluate own performance in order to identify areas for improvement;maintain a learning and development plan.Communication & Interpersonal Skills:Articulate, professional and clear verbal communication skills.Present information clearly and in an engaging way.Good interpersonal and rapport-building abilities.Precise and appropriate written communication skills.Good telephone mannerGood listener; can understand the needs of customers and colleaguesTechnical Skills & Knowledge:Knowledge of Small Claims procedures/possible Court visitsHave experience in credit controlComputer literate with knowledge of Sage Line 50 & Credit Hound (or similar)High standard of numeracyAbility to recognise potential risks to Stark that should be escalatedStrong problem-solving and analytical abilitiesKeep up to date with advances in business area, new methods and ways of working.Strong administrative and organisational skills.Intermediate knowledge of Excel, Word and Outlook.Confident and accurate use of departmental computer systems/databases