Commercial Contracts Manager (Heating & Plumbing)

Location: Reigate, Surrey
Hours: Mon–Fri, 08:00–17:00 (1-hour paid lunch)
Role Type: Office-based (occasional site visits – expenses covered)

The Role

We are recruiting a Commercial Account Lead for a well-established plumbing and heating company based in Reigate. This role would suit a time-served Commercial Engineer looking to move off the tools into an office-based, client-focused position while still using strong technical knowledge.

You will be the main point of contact for commercial clients, managing relationships, coordinating projects, and supporting the commercial team.

Key Responsibilities

• Manage and develop long-term commercial client relationships

• Act as the main liaison between clients and internal teams

• Ensure projects are delivered on time and to client expectations

• Identify opportunities to grow existing accounts

• Provide technical support to the Commercial division

• Handle client queries and escalations

• Maintain accurate paperwork, CRM records, and quotations

• Ensure compliance with Health & Safety policies

About You

Essential:

• Proven experience in domestic and commercial plumbing & heating

• Experience in boiler servicing, breakdowns, installations, and commercial repairs

• Strong communication, organisation, and problem-solving skills

• Confident using laptops, smartphones, Outlook, apps, and CRM systems

• Good understanding of industry regulations

Desirable:

• Commercial gas qualifications

• City & Guilds Level 3 or equivalent

• Experience with large commercial buildings or insurance work