Client Services Specialist

Hours: Full time. Mon-Fri, 09.00 – 17.00. Location: Redhill, Surrey.

Salary: £25,000 per annum

Must Drive due to Location

Our client is looking to employ a highly driven Client Services Specialist to join their team at an exciting time of growth and development.  You will play a significant role in the organisation’s development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, the right person will have a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.

Key Role Responsibilities

• Support our clients via telephone and email via our client management system.
• Ensure all email enquiries are responded to within 24hrs of receipt.
• Administer and monitor the order processing system.
• Accurate record keeping on our client management system.
• Download and record patient results from laboratory partners accurately and on time.
• Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
• Providing practitioners with their patient’s results.
• Ad-hoc office duties.

Requirements

• Demonstrable experience working in a similar role.
• Excellent call handling and telephone skills.
• Superb customer service skills.
• Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
• Thorough attention to detail and excellent organisational skills.
• Solid time management skills with the ability to prioritise and multitask.
• Excellent communication and problem solving skills.
• A rational thinker under pressure.
• A strong team player with the ability to work independently using their own initiative.