Client Support Executive

07 January 20222022-01-07
Guildford, Surrey
£19-21K
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Do you possess strong customer focus skills and looking to further your career with a progressive company? You could be just the person our client is looking for.  Based in Guildford, our client is going through a period of expansion and is looking for a new client support executive to complement their existing teams.

Job Description:                                                                                                           

Our Customer Services team is vital to the business and is where we delight our customers, responding in a timely manner to any service queries and support them through the use of our software platform by phone, email and via the web. We’re a small but rapidly growing customer obsessed team, who have a large but rewarding task at hand.

Ideal candidates will be confident and articulate and be able to build good rapport and enjoy helping our customers.

Responsibilities:

  • Gain a strong understanding of the suite of products we supply
  • Handling customers’ issues within our SLA’s through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
  • Escalating as required to management or to technical team where customer issues cannot be resolved.
  • Continually updating our customers with updates

Qualifications:

  • A University degree is preferable though not mandatory
  • Previous support experience is not a requirement provided that the individual can demonstrate excellent customer service skills.
  • Full training will be provided although knowledge of HTML would be an advantage.
  • This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Benefits:

  • Pension Scheme
  • Monthly Socials
  • 25 days holiday
  • 90% discounted Gym membership scheme
  • Cycle to work Programme