Location: Guildford
Salary: £22k
Lots of long term progression opportunities and lovely working environment.
Job Description:
Our amazing client in central Guildford who is going from strength to strength. Their customer services team is vital to the business and responding in a timely manner to any service queries and support them through the use of our software platform by phone, email and via the web.
Ideal candidates will be confident and articulate and be able to build good rapport and enjoy helping our customers.
Responsibilities:
- Gain a strong understanding of the suite of products we supply
- Handling customers’ issues within our SLA’s through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
- Escalating as required to management or to technical team where customer issues cannot be resolved.
- Continually updating our customers with updates
Qualifications:
- A University degree is preferable though not mandatory
- Pro active and willingness to learn
- Team Player
- Previous support experience is not a requirement provided that the individual can demonstrate excellent customer service skills.
- This position will offer the successful candidate the opportunity to develop and progress within the organisation.
Benefits:
- Pension Scheme
- Monthly Socials
- 25 days holiday
- 90% discounted Gym membership scheme
- Cycle to work Programme