Business Development Executive

Crawley, West Sussex (office-based)  |  £28,000–£30,000 + uncapped bonus  |  8:30am–5pm

Our client is a well-established 24-hour plumbing and drainage specialist, looking after domestic and commercial customers with both emergency call-outs and planned work. They have a strong reputation for reliable, no-fuss service — and they're now looking for someone to help bring in and grow new commercial accounts.

This is a desk-based, telephone business development role in their Crawley office. No field sales, no driving to meetings — just you, the phone and a genuine interest in building relationships. If you enjoy a good conversation and like seeing your effort turn into real results, this is a great place to start a sales career with a clear path forward.

What you’ll be doing

• Making outbound calls to new commercial contacts, using research to find the right businesses and people to approach
• Building relationships over the phone — asking good questions, understanding what customers need and handling initial objections professionally
• Following up consistently by phone and email, qualifying opportunities and agreeing clear next steps
• Keeping accurate CRM records of contacts, needs and commitments
• Writing up quotes using approved pricing and technical information from colleagues, then following up by phone
• Onboarding new accounts — gathering contact, billing and service details and coordinating a smooth handover to the operations team
• Calling customers after their first job to hear how it went, spot further needs and build repeat business

What we’re looking for

• Confidence picking up the phone and calling businesses throughout the day
• Good listening skills and clear, professional communication by phone and email
• Persistence and resilience when you hear “no”, with an organised approach to follow-up
• Comfortable with email, everyday office software and customer records
• Outbound calling, telesales or B2B appointment-setting experience is helpful — but customer service experience and transferable skills are welcome too

What’s in it for you

• £28,000–£30,000 basic salary, depending on experience
• Uncapped bonuses
• Office-based in Crawley, 8:30am–5pm
• Clear progression route to Business Development Manager and, in time, Senior Business Development Manager
• No people management — focus on what you do best

If this sounds like you, we'd love to hear from you. Apply today, or get in touch with Abbi for a confidential chat about the role.