Our great client, based in Horley, is looking to recruit a Bureau Analyst to support and manage client relationships.  This would be a fabulous role for someone who enjoys working with clients and suppliers and handling data.  

Responsibilities:

• Support and manage the client relationship including representing the EMS bureau at client meetings, running conference calls and professionally presenting data.
• Identify and investigate errors and anomalies in clients' energy and cost data.
• Develop new policies and procedures and ensure continuous improvement and innovation with existing processes.
• Create and analyse energy and cost verification reports and escalate discrepancies to the supplier/client.
• Liaise with suppliers and clients to manage queries and disputes through to a satisfactory resolution
• Support and manage the on-boarding of new clients into the Bureau services.
• Recognise and escalate any potential financial risks to the Bureau Manager and the client.
• Respond professionally and accurately to complex customer queries
• Set up and maintain property and tariff information in the client databases.
• Creatively use Microsoft Excel to present all types of data.
• Compare and analyse data within Excel spreadsheets.
• Input utility data as required.
• Demonstrate ownership of tasks, activities and projects and use initiative.
• Provide consistently helpful, efficient and courteous support to colleagues.
• Ensure performance statistics are met and accurately recorded

Competencies/Skills:

• Consistently professional, confident and calm even in challenging situations.
• Customer focussed.
• Proactively share knowledge
• Highly organised with good attention to detail.
• Articulate, with excellent communication skills and ability to build rapport with others.
• Strong administrative skills.