Asset Analyst — Job Specification

Horley, Surrey (hybrid)  |  £26,000  |  Full-time, permanent

Our client is a fast-growing energy infrastructure business that adopts gas and electricity networks as they're constructed — taking responsibility for asset data and records, network maintenance, and end-customer services for EV charger customers.

The Asset Analyst will receive all the training and support needed to maintain the asset data that underpins the portfolio, maximising its lifetime revenue while helping to resolve queries. The role will provide first-class front-line support for network, EV charging and wider energy assets; ensure 100% of asset data and records are captured, up to date and accurate within SLAs; and join a growing team.

Responsibilities & accountabilities

• Maintain network systems to reflect the growing portfolio, ensuring meter points are registered and included in billing following meter installation
• Maintain and update charge systems so all live charge points are available for charging and revenue-optimised
• Ensure asset databases and industry registers are accurate through exception reporting and reconciliations
• Support regulatory compliance through system monitoring and reporting
• Assist with routine KPI reporting for the senior management team
• Ensure service SLAs are achieved and customer needs are met, including responding to customer queries
• Take part in regular training and learning activities to maintain and develop skills and knowledge
• Follow all company policies, procedures and working practices, including health and safety
• Any other reasonable duties as required

Person specification, competencies & skills

• Behaviours: professional, confident and calm under pressure; customer-focused; a supportive, flexible and positive team player who shares knowledge
• Delivers a high volume of quality work on time, right first time; highly organised with good attention to detail; prioritises well and works without close supervision
• Reflects on own performance and maintains a learning and development plan
• Communication: articulate and clear verbally, precise in writing, good telephone manner, strong listener and rapport-builder; presents information clearly
• Technical: strong problem-solving and analytical ability; strong administrative and organisational skills
• Intermediate Excel, Word and Outlook; confident and accurate use of departmental systems and databases
• Keeps up to date with developments in the business area and new ways of working

Performance & development

• Quarterly Personal Development Review (PDR), with an in-depth annual review
• Measured on personal and team objectives, the competencies above, and 360° feedback from managers, colleagues and stakeholders
• Our client is an equal opportunities employer committed to an inclusive, diverse workplace