A superb opportunity has arisen to work for our client either from their Epsom or Horley office, on a hybrid basis (after training). Our client is a leader in the energy field and offers great potential for progression and a great range of benefits. You will need strong Excel and analytical skills!

The purpose of this role is to be part of the team responsible for tracking energy meters. You will maintain the meter ‘asset’ data that underpins our portfolio, while helping resolve enquiries that come in from customers and colleagues. It is an exciting time to join the team – right at the start of a push for growth in existing services and into several new areas, such as electric vehicle charging points and net zero road mapping. To be successful, you will enjoy working with data and MS Excel, be able to turn data into stories, proactive and curious, as well as customer focussed. Of course, it will also help if you’re passionate about the environment and helping people save on their energy costs! For more information and a full job spec, please apply today!

Responsibilities & Accountabilities:

• Produce analysis and tools that provide the information needed to maximise the value of our meter portfolio
• Own, improve and keep up to date a suite of tools that will help turn meter asset data into actionable insight.
• Support the Team Leader in identifying issues or opportunities to improve – and drive forward the design and implementation of cost-effective solutions.
• Maintain our meters’ data to ensure we maximise their life and value
• Ensure Gas and Electricity metering databases and registers are up to date and accurate.
• Perform routine reconciliations against information held in industry databases, problem solving any mismatches that arise.
• Assist in the production of routine departmental KPI reports and Management Information for the senior management team.
• Monitor the removal of our meters and liaise with the companies that remove them to ensure that our meter (or the value of it) is recovered by Stark.
• Collaborate with clients and internal teams to deliver a first-class metering service
• Manage our central queries mailbox as part of the team, taking ownership to resolve all query types within our standard timescales, escalating them as required.
• Resolve complex queries, that involve analysing data, reviewing audit trails and liaising with Suppliers, Account Managers, software providers, and other internal teams.
• Support colleagues and proactively share knowledge to ensure the continuity of good quality service.
• Challenge us and support in the creation and review procedures to ensure we are always improving the services we provide.

Essential skills and knowledge:

• Analytical ability, particularly able to work with and analyse data in Excel.
• Strong problem-solver.
• Great knowledge of Excel, and Outlook.
• Willingness and ability to develop new IT and analytical skills.
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organisational skills.