Account Manager

30 November 20232023-11-30
Horley, Surrey

Our client is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. They are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything they do.

The role

To increase customer satisfaction, retention and lifetime value for set of major accounts. 

Key responsibilities & accountabilities

Business Development and Strategy

  • Grow and retain a set of existing customer accounts whilst identifying new opportunities through referrals, inbound enquiries, or outbound activity.
  • Agree & achieve individual sales and account development targets. Understand and present key products including Utility Metering and Data Services, Electric Vehicle Charging Points and Energy and Carbon reporting services.
  • Generate proposals, responses to tenders, quotes, and product demonstrations, ensuring prompt, professional follow-up.
  • Provide account analysis & development and execution of strategies to drive sales and relationships with key customers.
  • Ensure key accounts each have a written and reported business development strategy. Establish short- & medium-term goals to grow the ‘share of wallet’ of key accounts.
  • Understand your accounts’ business models, in order to present & justify client’s potential contribution and support towards that goal.
  • Work with Sales and Marketing management team to refine product propositions, sales, marketing and account strategy including representing at exhibitions.
  • Lead & participate in regular training/ learning activities to maintain and develop skills and knowledge.

Relationship Management

  • Directly support & manage major critical accounts.
  • Develop long term customer relationships while identifying and capitalizing on opportunities that immediately satisfy customer needs.
  • Create excitement among team members promoting a culture of success, providing leadership, and implementing motivation programmes.
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
  • Any other reasonable duties as required.

Process and Working Practice

  • Continually evaluate how best to respond to opportunities and risks through effective time management, use of support from Senior & Line Manager & other team members.
  • Work with internal divisions such as Technical, Operations, Project Delivery and Support, Commercial, EMS & suppliers to ensure account potential is maximized.
  • Make objective cases for new initiatives, including recommendations on resource requirements and process improvements.
  • Deliver consistent & understood approach to customer negotiations & commission setting and their documentation.

What you’ll bring


  • Product & market knowledge- Actively uses customer & competitor information to adapt sales strategy
  • Sales Process- Confidently handles complex sales & negotiation processes & is able to respond to unanticipated situations
  • Planning & Territory management- Is able to bring varied company resources to complex situations; has a long-term view of customers & how to grow them
  • Relationship Management-Anticipates evolving customer needs; is viewed by customers as an advisor; has peer group respect and propagates ideas.
  • Is able to effectively time manage between short term reactive and proactively achieving key business goals


  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail
  • Prioritise work well
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

  • Articulate, professional and clear verbal communication skills. 
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge

  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in the business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.