24/7 NOC Engineers

14 September 20222022-09-14
Dorking, Surrey
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Our client is an award winning, highly customer-focused and forward-thinking business with significant annual growth year on year – growth that is creating opportunities for the right individuals to carve out excellent careers within the IT industry.

Furthermore, with the launch of Nebula, our client is entering a new era - providing a solution that incorporates Networking, Unified Communications & IT capability within a unified wrapper, and therefore entering an era offering a strategic solution alongside existing service offerings.

Role Description:

Rotation of 4 days on and 4 days off, then 4 nights on then 4 days off. 

Day shift: 7am-7pm

Night shift: 7pm-7am 

An office-based role in Dorking covering 24/7*365 and staffed initially by two engineers per shift with the possibility of escalating to other members of the group if expertise is required.

Responsibilities:

  • Supporting the customer within SLA targets.

  • Updating client documentation.

  • Monitoring and managing tickets.

  • Back up and disaster recovery.

Experience required:

  • Excellent knowledge of;

- Microsoft Windows Server 2008 and above 

- Hypervisors Hyper-V 2012 R2 and above & VMware vSphere 5.0 and above in an enterprise environment.

- Microsoft Exchange Server 2010 and above

- Troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs.

- Citrix Presentation/XenApp Server

- SQL Server 2008 and above

- iSCSI/Fibre channel Storage Area Networks, such as EMC

- PowerShell

- Microsoft Windows 7 and above

  • Should have strong technical experience / expertise with backup software’s

  • Experience of patch management deployment/Windows Software Update Services

  • Understanding of VOIP

  • Experience in Storage Consolidation, Backup and Recovery and Disaster Recovery

  • MCSE/MCITP: Enterprise Administrator or Server Administrator/VCP or equivalent ITQualifications an advantage

  • Experience in installing, configuring and managing switches and routers.

Skills/Interests:

  • A strong desire and focus on continued improvements and personal development.

  • A desire to be part of an overall team and achieve team goals.

  • Strong communicator.

  • Excellent problem solving skills.

  • Proven ability to work under pressure and with other team members.

  • Strong time management and self-motivation skills.

  • Keeping up to date with current industry trends and emerging technologies and best practices.

  • Previous experience with a ticketing system.

  • Backup system knowledge.

Benefits:

  • 25 days' holiday

  • Pension scheme 

  • Life cover