1st Line Support

20 January 20202020-01-20
Horley, Surrey
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IT 1st Line Support  - Horley

Our client is a fast growing technology based business and has built a market leading position in the provision of their services with a proven track record for constant innovation.

About the team

IT & Networks is within the Technology team. The IT & Networks Support Manager has a team of 3 (inc this role) to ensure IT hardware and networks are maintained effectively across the Group. It is a very busy team.

Vacancy Job Title:

IT 1st Line Support

When does vacancy need to be filled by?

ASAP (end of Aug)


£22-24k pa


  • Provide emergency support for the near real-time data collection service.
  • Check regular windows updates on PCs where automatic updates are not viable.
  • Maintain our procedures and policies to achieve and maintain Cyber Essentials accreditation. Maintain our procedures and policies to achieve and maintain ISO27001 accreditation.
  • Maintain Asset Register, including warranty check on all hardware.
  • Maintain software licenses
  • Regular tape backup for Operations including servers and desktops.
  • Maintain a backup log from the daily backups 
  • Keep a record of Audit logs on servers, Regular disk check on database servers for
  • Disaster Recovery backup on a server in Gateway house.
  • Organise and maintain server rooms to a high standard.
  • Be part of the team providing 24/7 support to the company IT infrastructure through a rota system (not currently required, but may be required in future).
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all Stark policies, procedures and working practices.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. 
  • Any other reasonable duties as required.


  • Experience in 1st line IT and network support and associated administration
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.