Our client is a fast growing technology based business and has built a market leading position in the provision of their services with a proven track record for constant innovation.

About the team

IT & Networks is within the Technology team. The IT & Networks Support Manager has a team of 3 (inc this role) to ensure IT hardware and networks are maintained effectively across the Group. It is a very busy team.

Vacancy Job Title:

IT 1st Line Support

When does vacancy need to be filled by?

ASAP (end of Aug)

Salary:

£22-24k pa

Responsibilities

• Provide emergency support for the near real-time data collection service.
• Check regular windows updates on PCs where automatic updates are not viable.
• Maintain our procedures and policies to achieve and maintain Cyber Essentials accreditation. Maintain our procedures and policies to achieve and maintain ISO27001 accreditation.
• Maintain Asset Register, including warranty check on all hardware.
• Maintain software licenses
• Regular tape backup for Operations including servers and desktops.
• Maintain a backup log from the daily backups 
• Keep a record of Audit logs on servers, Regular disk check on database servers for
• Disaster Recovery backup on a server in Gateway house.
• Organise and maintain server rooms to a high standard.
• Be part of the team providing 24/7 support to the company IT infrastructure through a rota system (not currently required, but may be required in future).
• Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. 
• Any other reasonable duties as required.

Skills/Experience

• Experience in 1st line IT and network support and associated administration
• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.
• Confident and accurate use of departmental computer systems/databases.